Shop and delivery FAQ

Frequently asked questions for the online shop and deliveries.

Frequently Asked Questions

  1. Do I have to pay custom taxes when the shipment reaches my country?  

  2. How can I cancel my order?  

  3. How can I check the status of my order?  

  4. How can I make a payment?  

  5. How can I use a coupon code?  

  6. How much is the delivery cost to my country?  

  7. How will you ship my order?  

  8. I am not able to login in the shop website. What should I do?  

  9. I am resident of EU and I have a company. How to deduct VAT?  

  10. I have placed an order, when will it be dispatched?  

  11. I only see DHL as available shipping method. Where is the standard international shipping method?  

  12. I want to cancel my order. How can I do this?  

  13. I want to change my order. How can I do this?  

  14. My order is still not delivered. What further steps should i take?  

  15. What document will I receive when the payment is made?  

  16. What is a coupon code?  

  17. What is EDD?  

  18. What is the benefit from Warranty Plus?  

  19. What is the benefit of creating an account?  

  20. What is the estimated delivery period for my country?  

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