Frequently Asked Question

How can I check the status of my order?

Last Updated 8 months ago

If you have a Shelly Shop account you can check the status of your orders from the user panel. Tracking information and full orders history are available to all registered users.
If you have placed an order as a Guest, you need to go to the "Support" section on Shelly website and select the "Track your order" option. Then you need to enter the email you used to place the order and the Order ID. You will receive an order status email.

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